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CC Closed store - no customer notifications/deposit on graphics card gone?
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Jheat Offline
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Post: #1
CC Closed store - no customer notifications/deposit on graphics card gone?
I ordered a graphics card to my nearest location, had to go back with my paycheck because they required a full deposit (730$). The card was in stock, one of four 1070 mini ITX cards...

I call because it's been 12 days but apparently their location has been permanently closed... the next closest store said they have no record of where the card is, nor my deposit!

I had to read my receipt over to them before they could confirm it, my guarantee of 5-10 business days is out the window - plus I have only 30 days on my deposit.

I'm furious with Canada Computers... I would like some support, not just being redirected to their automated operator.
(This post was last modified: 03-27-2018 04:55 PM by Jheat.)
03-27-2018 03:38 PM
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Defiant Offline
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Post: #2
RE: CC CLOSED STORE WITHOUT NOTIFYING CUSTOMERS/deposit on graphics card gone?
Which location was closed?

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03-27-2018 03:42 PM
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Jheat Offline
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RE: CC CLOSED STORE WITHOUT NOTIFYING CUSTOMERS/deposit on graphics card gone?
The Dundurn location in Hamilton Ontario...
03-27-2018 03:43 PM
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Jheat Offline
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RE: CC Closed store - no customer notifications/deposit on graphics card gone?
Update:

Well they got back to me this morning! I must say I'm impressed with the eventual customer service I received!
It's a little unfortunate that their store closed without much notice, but I guess it is a franchise.

They've confirmed the deposit and the existence of my rare little card.
03-28-2018 04:22 PM
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Marie Lawson Offline
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Post: #5
RE: CC Closed store - no customer notifications/deposit on graphics card gone?
Wow, Dundurn closed? I hadn't noticed since I always go to the one up the mountain... Glad you got your answer and didn't lose your deposit!

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04-17-2018 05:09 PM
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bigmaraa Offline
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RE: CC Closed store - no customer notifications/deposit on graphics card gone?
Dundurn location was closed very last minute, the store has since then merged with the Hamilton Mountain store.
However, this store will be moving to a new location as of August across from Limeridge Mall.
05-17-2018 03:13 PM
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