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Cannot get a hold of anybody
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lgse Offline
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Post: #1
Cannot get a hold of anybody
I've placed an order on December 15th, it showed that the items were in stock on your website. As soon as I got the confirmation it said the items were back order. My credit card has already been debited $6000 for this also.

I've tried calling every single number in the directory of your head office and it just rings endlessly. The only people I can get a hold of are people at the local stores which say they have absolutely nothing to do with online orders.

I actually don't understand how the company operates and how you guys still make successful sales daily.

You seem to attract customers with low prices on your website and then you just don't answer support tickets or phone calls.

Why are you guys being like this? How can a collective of people be so terrible? Isn't there at least one person who hasn't given up and actually tries to fulfill customer requests?

Can someone for the love of god help me? All I want to know is if the item will be in stock soon and ship soon. If not, can I get a refund so I can go purchase it elsewhere.
12-20-2017 08:15 PM
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CanGuitarGuy Offline
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Post: #2
RE: Cannot get a hold of anybody
Same problem. I've filed with my creditcard company to reverse the transaction. I ordered an item that immediately went to backordered with no shipping date but of course I've been charged for the items. Shoulda just paid the $20 more and done Amazon.

I notice a theme on here of customers not being able to reach anyone at head office and the local store saying the same thing. Hopefully there is a chargeback fee for them to eat.
12-21-2017 11:25 AM
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