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Order #1024861 not ship yet and charged TWICE !
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aeroseb Offline
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Post: #1
Exclamation Order #1024861 not ship yet and charged TWICE !
Hello CC team! ORDER #1024861 when do you ship it? However you did charge me twice for the same invoice ! Please correct that and refund the second amount taken on my credit card ! thank you to let me informed asap.
(This post was last modified: 01-17-2017 08:15 PM by aeroseb.)
01-17-2017 02:45 PM
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Mahloot Offline
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Post: #2
RE: Order #1024681 not ship yet and charged TWICE !
Please note that I see order 1024681 as a in-store pickup order for Richmond Hill location. In this case, you should be contacting the store directly at 905-883-0817 for support.

If the intention was to have this order shipped to your home, then you have either provided the wrong order number, or you did not correctly place your order to be shipped out to your home and accidentally picked for in-store pickup instead.

If the order number is wrong and the order is actually meant to ship to your home, then I would not be able to see your order as only the online order department has access to that information, in which case, you should instead contact our online order support through our webform on our website:
http://www.canadacomputers.com/contact_c...ervice.php

My thoughts, views, and opinions do not reflect that of Canada Computers and are solely my own.

My rig:
Intel Core i7-4790k
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Patriot Viper 8GB (2x4GB) DDR3-1866MHz
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120GB Samsung 840 EVO SSD (OS)
1TB Seagate Desktop (Games)
2TB WD Green (Storage)
(This post was last modified: 01-17-2017 07:58 PM by Mahloot.)
01-17-2017 07:53 PM
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aeroseb Offline
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Post: #3
Exclamation RE: Order #1024861 not ship yet and charged TWICE !
Hello and thanks for the prompt answer! the order number is #1024861 ! Can you tell me when it will be shipped (keyboard and mouse items)? I see on my credit card statement a first amount of preauthorization on the 12th of january and a second one, the same amount was full charged on my credit card yesterday (16th of january at 13:36pm), dixit Mastercard. Is the preauthorization amount will be cleared of my credit card balance soon?

thanks in advance,

regards,

Sébastien J
(This post was last modified: 01-17-2017 08:22 PM by aeroseb.)
01-17-2017 08:14 PM
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Mahloot Offline
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Post: #4
RE: Order #1024861 not ship yet and charged TWICE !
(01-17-2017 08:14 PM)aeroseb Wrote:  Hello and thanks for the prompt answer! the order number is #1024861 ! Can you tell me when it will be shipped (keyboard and mouse items)? I see on my credit card statement a first amount of preauthorization on the 12th of january and a second one, the same amount was full charged on my credit card yesterday (16th of january at 13:36pm), dixit Mastercard. Is the preauthorization amount will be cleared of my credit card balance soon?

thanks in advance,

regards,

Sébastien J

Hi Sébastien,

As I said above, I see order 1024861 as an in-store pickup order for Richmond Hill location. It's not for a mouse and keyboard.

I can't help you further as you are clearly indicating to me that it's supposed to be shipped out to you, and based on the order number you have provided me I see an in-store pickup. As I said above, I don't have access to online orders. You must contact online support through our webform for support with ship out orders: http://www.canadacomputers.com/contact_c...ervice.php

My thoughts, views, and opinions do not reflect that of Canada Computers and are solely my own.

My rig:
Intel Core i7-4790k
Gigabyte Z97X-Gaming 3
Patriot Viper 8GB (2x4GB) DDR3-1866MHz
Gigabyte GTX 1060 6GB
120GB Samsung 840 EVO SSD (OS)
1TB Seagate Desktop (Games)
2TB WD Green (Storage)
01-18-2017 02:37 PM
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aeroseb Offline
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Post: #5
RE: Order #1024861 not ship yet and charged TWICE !
it's order #1024861, not #1024681 Smile order received today! but my credit card still include 2 same amounts :the day of the order (12th january day of the order,pre auth) and another one same amount charged on the 16th of january...i don't understand...
01-18-2017 02:57 PM
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Mahloot Offline
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Post: #6
RE: Order #1024861 not ship yet and charged TWICE !
(01-18-2017 02:57 PM)aeroseb Wrote:  it's order #1024861, not #1024681 Smile order received today! but my credit card still include 2 same amounts :the day of the order (12th january day of the order,pre auth) and another one same amount charged on the 16th of january...i don't understand...

I still can't help you with that as it's related to online orders which I don't have access to. Please contact online order support through our webform at http://www.canadacomputers.com/contact_c...ervice.php

EDIT:
I'm sorry I see the mistake I did on the order number. Order number 1024861 I cannot pull up anything at all, and that would make sense because I don't have access to online orders, so please contact online order support at the link provided above.

My thoughts, views, and opinions do not reflect that of Canada Computers and are solely my own.

My rig:
Intel Core i7-4790k
Gigabyte Z97X-Gaming 3
Patriot Viper 8GB (2x4GB) DDR3-1866MHz
Gigabyte GTX 1060 6GB
120GB Samsung 840 EVO SSD (OS)
1TB Seagate Desktop (Games)
2TB WD Green (Storage)
(This post was last modified: 01-18-2017 05:13 PM by Mahloot.)
01-18-2017 03:13 PM
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