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Canada Computers Website Suggestion Box
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David Offline
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Post: #21
RE: Canada Computers Website Suggestion Box
Weird... I"m living out in the stick.. tethering... Website loads in nice time for me.. less then 5 seconds

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03-01-2011 09:10 AM
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SharpieTM Offline
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Post: #22
RE: Canada Computers Website Suggestion Box
Let's face it, Telus isn't known to be the best hosting company out there (you aren't hosting it on a DSL connection, are you?????).

Not sure what happened last night, but it does seem a lot better this morning. I would still consider a different host, because it's not just me that complained about the speed of your website. Just about anyone I know that shops at CC says that the website can be awfully slow. You need something more consistent.
(This post was last modified: 03-01-2011 10:29 AM by SharpieTM.)
03-01-2011 10:26 AM
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Oatmeal Offline
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Post: #23
RE: Canada Computers Website Suggestion Box
When I do a search for '3.0' I get a lot of false results.

I'm trying to find USB thumb drives that support 3.0.

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03-01-2011 12:09 PM
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Peter M Dodge Offline
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Post: #24
RE: Canada Computers Website Suggestion Box
Times out on both my mobile and my home computer today 13h36

Rogers/iPhone/Safari
Rogers/Computer listed below/Firefox

[Image: currentbuild.png]
03-01-2011 02:36 PM
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Admin Offline
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Post: #25
RE: Canada Computers Website Suggestion Box
(03-01-2011 02:36 PM)Peter M Dodge Wrote:  Times out on both my mobile and my home computer today 13h36

Rogers/iPhone/Safari
Rogers/Computer listed below/Firefox

Yesterday we were setting up the image server, and it's done. Please test the site again, the speed should be fine now.

In addition, as what I mentioned before, please use the http://www.canadacomputers.com server instead of the http://canadacomputers.com server, the speed will be faster on some ISPs.

Canada Computers
Your Neighbourhood Computer Store and Service Centre
03-01-2011 03:01 PM
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Peter M Dodge Offline
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Post: #26
RE: Canada Computers Website Suggestion Box
Tried both for the sake of thoroughness. Was just at CC orleans trying to show them something on the site that I wanted to special order but the bloody thing kept timing out.. said Id come back with some printouts :\

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03-01-2011 03:03 PM
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Post: #27
RE: Canada Computers Website Suggestion Box
(03-01-2011 03:03 PM)Peter M Dodge Wrote:  Tried both for the sake of thoroughness. Was just at CC orleans trying to show them something on the site that I wanted to special order but the bloody thing kept timing out.. said Id come back with some printouts :\

Seems to be a temporary network issue, because we don't get a lot of complaints from customers about the speed issue today. (We did receive some complaints yesterday since the image server had some issues.) Could you please test it now and give us feed back? Thanks.

Canada Computers
Your Neighbourhood Computer Store and Service Centre
03-01-2011 03:13 PM
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madseven Offline
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Post: #28
RE: Canada Computers Website Suggestion Box
(03-01-2011 03:13 PM)Admin Wrote:  
(03-01-2011 03:03 PM)Peter M Dodge Wrote:  Tried both for the sake of thoroughness. Was just at CC orleans trying to show them something on the site that I wanted to special order but the bloody thing kept timing out.. said Id come back with some printouts :\

Seems to be a temporary network issue, because we don't get a lot of complaints from customers about the speed issue today. (We did receive some complaints yesterday since the image server had some issues.) Could you please test it now and give us feed back? Thanks.

Usually its good more often than not, but there are times where the site is brutal...it even has some of its own staffers in the store frustrated when trying to do some lookups. Site is way better than yesterday..by far..
03-01-2011 03:21 PM
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Peter M Dodge Offline
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Post: #29
RE: Canada Computers Website Suggestion Box
Code:
Tracing route to canadacomputers.com [209.29.203.69]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  phub.net.cable.rogers.com [192.168.91.1]
  2     7 ms     7 ms     7 ms  10.231.248.1
  3     8 ms     7 ms     7 ms  67.231.220.29
  4    12 ms    13 ms    13 ms  69.63.249.9
  5    14 ms    13 ms    13 ms  pos-3-0.igw01.front.phub.net.cable.rogers.com [6
4.71.240.29]
  6    14 ms    13 ms    13 ms  toroonxngr00.bb.telus.com [154.11.3.21]
  7    15 ms    14 ms    13 ms  toroonnldr01.bb.telus.com [154.11.6.71]
  8    22 ms    14 ms    15 ms  m192-134.tidc.telus.com [66.203.192.134]
  9    16 ms    14 ms    18 ms  209.29.203.69

Trace complete.

C:\Users\Admin>tracert www.canadacomputers.com

Tracing route to www.canadacomputers.com [208.43.164.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     2 ms  phub.net.cable.rogers.com [192.168.91.1]
  2     7 ms    10 ms    11 ms  10.231.248.1
  3     8 ms     7 ms     7 ms  67.231.220.29
  4    17 ms    13 ms    13 ms  so-5-0-0.gw02.bloor.phub.net.cable.rogers.com [6
6.185.81.77]
  5    26 ms    25 ms    89 ms  69.63.250.154
  6    26 ms    25 ms    25 ms  be-10-201-pe01.350ecermak.il.ibone.comcast.net [
75.149.228.121]
  7    25 ms    25 ms    25 ms  pos-1-6-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.86.77]
  8    51 ms    53 ms    50 ms  pos-1-13-0-0-cr01.denver.co.ibone.comcast.net [6
8.86.85.246]
  9    79 ms    79 ms    79 ms  pos-0-12-0-0-cr01.seattle.wa.ibone.comcast.net [
68.86.87.50]
10    82 ms    78 ms    79 ms  pos-0-2-0-0-pe01.seattle.wa.ibone.comcast.net [6
8.86.85.42]
11    77 ms    77 ms    77 ms  softlayer-cr01.seattle.wa.ibone.comcast.net [75.
149.228.38]
12    77 ms    77 ms    85 ms  po2.cer01.sr01.sea01.networklayer.com [173.192.1
8.199]
13   102 ms    77 ms    77 ms  po1.fcr02.sr03.sea01.networklayer.com [67.228.11
8.225]
14    78 ms    78 ms    77 ms  208.43.164.250-static.reverse.softlayer.com [208
.43.164.250]

Trace complete.

Pinging canadacomputers.com [209.29.203.69] with 32 bytes of data:
Reply from 209.29.203.69: bytes=32 time=16ms TTL=56
Reply from 209.29.203.69: bytes=32 time=18ms TTL=56
Reply from 209.29.203.69: bytes=32 time=14ms TTL=56
Reply from 209.29.203.69: bytes=32 time=15ms TTL=56
Ping statistics for 209.29.203.69:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 18ms, Average = 15ms                              

C:\Users\Admin>ping www.canadacomputers.com

Pinging www.canadacomputers.com [208.43.164.250] with 32 bytes of data:
Reply from 208.43.164.250: bytes=32 time=84ms TTL=52
Reply from 208.43.164.250: bytes=32 time=77ms TTL=52
Reply from 208.43.164.250: bytes=32 time=79ms TTL=52
Reply from 208.43.164.250: bytes=32 time=78ms TTL=52

Ping statistics for 208.43.164.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 77ms, Maximum = 84ms, Average = 79ms

From home computer, I get the above.

From my server (colod in Montreal Quebec):

Code:
root@mail [~]# ping canadacomputers.com
PING canadacomputers.com (209.29.203.69) 56(84) bytes of data.
64 bytes from 209.29.203.69: icmp_seq=1 ttl=56 time=21.0 ms
64 bytes from 209.29.203.69: icmp_seq=2 ttl=56 time=21.0 ms
64 bytes from 209.29.203.69: icmp_seq=3 ttl=56 time=20.9 ms
64 bytes from 209.29.203.69: icmp_seq=4 ttl=56 time=20.9 ms
64 bytes from 209.29.203.69: icmp_seq=5 ttl=56 time=21.2 ms
64 bytes from 209.29.203.69: icmp_seq=6 ttl=56 time=20.9 ms
^C
--- canadacomputers.com ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5902ms
rtt min/avg/max/mdev = 20.926/21.037/21.217/0.126 ms

PING www.canadacomputers.com (208.43.164.250) 56(84) bytes of data.
64 bytes from 208.43.164.250-static.reverse.softlayer.com (208.43.164.250): icmp_seq=1 ttl=50 time=73.6 ms
64 bytes from 208.43.164.250-static.reverse.softlayer.com (208.43.164.250): icmp_seq=2 ttl=50 time=73.5 ms
64 bytes from 208.43.164.250-static.reverse.softlayer.com (208.43.164.250): icmp_seq=3 ttl=50 time=73.4 ms
64 bytes from 208.43.164.250-static.reverse.softlayer.com (208.43.164.250): icmp_seq=4 ttl=50 time=73.1 ms
64 bytes from 208.43.164.250-static.reverse.softlayer.com (208.43.164.250): icmp_seq=5 ttl=50 time=73.8 ms
^C
--- www.canadacomputers.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4311ms
rtt min/avg/max/mdev = 73.171/73.517/73.814/0.365 ms

Website takes about 2 and a half mins to load. Searching always times out for me.

Is it going to surprise anyone who reads and understands the above that I do not have this slowdown with the internal site?

[Image: currentbuild.png]
(This post was last modified: 03-01-2011 03:36 PM by Peter M Dodge.)
03-01-2011 03:23 PM
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Admin Offline
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Post: #30
RE: Canada Computers Website Suggestion Box
This issue looks a little bit weird. We checked our server log and everything was fine. Can any other people give us some feed back on the speed of our website?

Canada Computers
Your Neighbourhood Computer Store and Service Centre
03-01-2011 05:25 PM
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