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RMA Turn Around Time?
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B-Ran Offline
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Post: #11
RE: RMA Turn Around Time?
Well another week has gone by. Rolleyes

Went in today and dealt with the manager this time. Not because I wanted to but because there where only three workers in the store.

Explained my situation again and summarized what happened last week. He looked up my RMA in the system and made a phone call to another store to ask them to ship a set for me. After he hung up, he told me that according to the notes in the RMA, an email was sent to the store advising them to give me a new package but no one saw these notes. This would explain why nothing ever appeared in the beige return bin for me because nothing was ever coming back.

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01-19-2012 12:01 AM
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Peter M Dodge Offline
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Post: #12
RE: RMA Turn Around Time?
And no one took the initiative to contact you? Poor service, there.

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01-19-2012 12:48 AM
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JohnAtCC Offline
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Post: #13
RE: RMA Turn Around Time?
Glad to hear this got fixed up (well, in the process of) for you in the end. Smile

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01-19-2012 11:01 PM
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B-Ran Offline
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Post: #14
RE: RMA Turn Around Time?
I'm happy to report that I finally got my memory back. It looks to be a brand new set. I may try it this weekend and see if I can mix them with my current memory.

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01-23-2012 11:23 PM
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rumteldat Offline
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Post: #15
RE: RMA Turn Around Time?
I'm in the same boat as the original poster. I've been waiting ten weeks for my RAM. I can't believe that five years later this is still an issue they haven't fixed.
04-14-2017 10:41 AM
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Mahloot Offline
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Post: #16
RE: RMA Turn Around Time?
RMA direct with the manufacturer is often faster. Going through the retailer adds extra hoops, shipping and points of contact which slow down the process.

I just dealt with Corsair RMA directly for a memory stick I own from them about a month ago. I did this as a personal RMA, nothing to do with Canada Computers. Turn around time dealing with Corsair directly: 1 and a half weeks.

Most recently, I also dealt with a HDD replacement with Seagate. Again, this is a personal RMA, so I am going through the same Seagate RMA website as any regular customer, nothing to do with Canada Computers or being a Canada Computers employee. Seagate's turn-around time: 2 weeks.

We often recommend when possible to deal with the manufacturer directly for faster turn-around time. However, most manufacturers do not cover the shipping to ship the defective product to them, they only cover the shipping on the replacement. When going to Canada Computers for courtesy RMA to the manufacturer, you don't have to pay shipping, but then it has to go through different channels and slows the process down.

My thoughts, views, and opinions do not reflect that of Canada Computers and are solely my own.

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04-18-2017 12:30 PM
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rumteldat Offline
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Post: #17
RE: RMA Turn Around Time?
Except I was told to pay for shipping when I took it to the service department, which I did. And 4 or 5 weeks wait by going through Canada computers vs a couple weeks going through the manufacturer would have been fine, but I'm on week 12. That's pretty significant.

(04-18-2017 12:30 PM)Mahloot Wrote:  RMA direct with the manufacturer is often faster. Going through the retailer adds extra hoops, shipping and points of contact which slow down the process.

I just dealt with Corsair RMA directly for a memory stick I own from them about a month ago. I did this as a personal RMA, nothing to do with Canada Computers. Turn around time dealing with Corsair directly: 1 and a half weeks.

Most recently, I also dealt with a HDD replacement with Seagate. Again, this is a personal RMA, so I am going through the same Seagate RMA website as any regular customer, nothing to do with Canada Computers or being a Canada Computers employee. Seagate's turn-around time: 2 weeks.

We often recommend when possible to deal with the manufacturer directly for faster turn-around time. However, most manufacturers do not cover the shipping to ship the defective product to them, they only cover the shipping on the replacement. When going to Canada Computers for courtesy RMA to the manufacturer, you don't have to pay shipping, but then it has to go through different channels and slows the process down.
04-19-2017 11:41 AM
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Mahloot Offline
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Post: #18
RE: RMA Turn Around Time?
(04-19-2017 11:41 AM)rumteldat Wrote:  Except I was told to pay for shipping when I took it to the service department, which I did. And 4 or 5 weeks wait by going through Canada computers vs a couple weeks going through the manufacturer would have been fine, but I'm on week 12. That's pretty significant.

If the item was out of the store warranty period, a fee can be required for shipping the item out on your behalf through Canada Computers (this is likely your case).

I should clarify that it is free if it is still within the store warranty period. My apologies for not having explained that properly.

As for the time-frame, I've seen some RMAs take as long as 4-5 months. There's not much that can be done on our end most of the time. Going through us generally adds about 2 weeks to the RMA time in terms of shipping. The rest of the time, the item is at the manufacturer getting assessed/repaired/replaced. Some manufacturers are slower than others.

My thoughts, views, and opinions do not reflect that of Canada Computers and are solely my own.

My rig:
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Gigabyte Z97X-Gaming 3
Patriot Viper 8GB (2x4GB) DDR3-1866MHz
Gigabyte GTX 1060 6GB
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2TB WD Green (Storage)
04-19-2017 03:05 PM
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