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Website Speed + Search + Product Descriptions
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Defiant Offline
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Post: #1
Website Speed + Search + Product Descriptions
Basically the speed of your website is very slow at times guys, to the point where I click a link and upwards of 10/15 seconds later I get to the product or page. It does this from work and home so its not on my end. My friends have the same issue with your site as well. You need to get more bandwidth for it or better servers or both!

Another suggestion would be the search function on the main site. It is too specific, if there is a dash in the product or anything else it won't find it. Make it smarter!

Finally, the product descriptions are horrible. They are a direct copy and paste from the manufacturers website, but the problem is that they are not checked for errors. Half the time they copy over broken formatting or half sentences.

Thats all the problems I have noticed.

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11-05-2010 11:47 AM
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Admin Offline
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Post: #2
RE: Website Speed + Search + Product Descriptions
(11-05-2010 11:47 AM)Defiant Wrote:  Another suggestion would be the search function on the main site. It is too specific, if there is a dash in the product or anything else it won't find it. Make it smarter!

Thanks for you report and suggestions. Could you please give us more information about the "dash" issue in the search function?

Canada Computers
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11-05-2010 05:26 PM
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Defiant Offline
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RE: Website Speed + Search + Product Descriptions
(11-05-2010 05:26 PM)Admin Wrote:  Thanks for you report and suggestions. Could you please give us more information about the "dash" issue in the search function?

If you try to search for the Logitech Z5500 speakers by searching "z5500", they will not come up, but if you search "z-5500" they will show up. Thats just one example.

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11-06-2010 12:46 AM
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Grnfinger Offline
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Post: #4
RE: Website Speed + Search + Product Descriptions
Oh I have one... fire the arse working web orders

I ordered a motherboard on the 20th of November, there was many in stock at other stores and online stock of 1.
On November 29th I finally called wondering if anyone was going to ship my board out, my response was "we'll get that out Monday"
Monday I got an email stating that the motherboard was not in stock could I choose another model. I checked the stock and Online remained at 1 and the other stores had stock, some stores had as many as 8 of the motherboards. So I replied with "cancel my order"
and I bought from ****.... you lost a sale cause some slacker is not doing there job, personally your online order process is in need of some major improvements... manners and a personality on the phone would be a great start. I am a loyal CC customer and I've spent a lot of $$ over the years, I bench,test and write reviews for 2 forums. I do not have sponsors I use my own hard earned money. Waiting over a week then still not getting the product makes me look foolish and delays promised reviews

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11-06-2010 09:34 AM
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gendoikari1 Offline
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Post: #5
RE: Website Speed + Search + Product Descriptions
I`d like additional parameters for the search function. For example, the ability to order motherboards by chipset, or ordering video cards by generation (HD 6xxx, HD 5xxx, HD 4xxx, etc.)
11-07-2010 11:35 AM
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Admin Offline
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Post: #6
RE: Website Speed + Search + Product Descriptions
(11-06-2010 12:46 AM)Defiant Wrote:  If you try to search for the Logitech Z5500 speakers by searching "z5500", they will not come up, but if you search "z-5500" they will show up. Thats just one example.

You can search the product using keywords "logitech 5500", it should work fine.
(11-06-2010 09:34 AM)Grnfinger Wrote:  I ordered a motherboard on the 20th of November, there was many in stock at other stores and online stock of 1....

Do you mean 20th of November, 2009? We can check it for you.
(11-07-2010 11:35 AM)gendoikari1 Wrote:  I`d like additional parameters for the search function. For example, the ability to order motherboards by chipset, or ordering video cards by generation (HD 6xxx, HD 5xxx, HD 4xxx, etc.)

Thanks for your suggestion.

Canada Computers
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(This post was last modified: 11-08-2010 11:47 AM by Admin.)
11-08-2010 11:43 AM
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Grnfinger Offline
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Post: #7
RE: Website Speed + Search + Product Descriptions
Quote:
(11-06-2010 09:34 AM)Grnfinger Wrote:  I ordered a motherboard on the 20th of November, there was many in stock at other stores and online stock of 1....

Do you mean 20th of November, 2009? We can check it for you.

No sorry I meant October 20th 2010 the order was canceled on Nov 3rd
Order number 54299

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11-08-2010 12:40 PM
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Admin Offline
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Post: #8
RE: Website Speed + Search + Product Descriptions
(11-08-2010 12:40 PM)Grnfinger Wrote:  No sorry I meant October 20th 2010 the order was canceled on Nov 3rd
Order number 54299

OK, we will check it.

Canada Computers
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11-08-2010 06:47 PM
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W4rner Offline
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Post: #9
RE: Website Speed + Search + Product Descriptions
I would be super happy too if the website was a tad quicker Big Grin

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12-11-2010 05:43 PM
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Peter M Dodge Offline
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Post: #10
RE: Website Speed + Search + Product Descriptions
The website seems to open relatively slowly compared to other sites. I have this problem both at home, and also on my mobile browser (I often will try to use the iPhone mobile version of Safari to show the orleans store employees the item Im looking for when I cant find it)

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12-11-2010 05:47 PM
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