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RMA Turn Around Time?
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Mahloot Offline
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Post: #18
RE: RMA Turn Around Time?
(04-19-2017 11:41 AM)rumteldat Wrote:  Except I was told to pay for shipping when I took it to the service department, which I did. And 4 or 5 weeks wait by going through Canada computers vs a couple weeks going through the manufacturer would have been fine, but I'm on week 12. That's pretty significant.

If the item was out of the store warranty period, a fee can be required for shipping the item out on your behalf through Canada Computers (this is likely your case).

I should clarify that it is free if it is still within the store warranty period. My apologies for not having explained that properly.

As for the time-frame, I've seen some RMAs take as long as 4-5 months. There's not much that can be done on our end most of the time. Going through us generally adds about 2 weeks to the RMA time in terms of shipping. The rest of the time, the item is at the manufacturer getting assessed/repaired/replaced. Some manufacturers are slower than others.

My thoughts, views, and opinions do not reflect that of Canada Computers and are solely my own.

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04-19-2017 03:05 PM
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Messages In This Thread
RMA Turn Around Time? - B-Ran - 01-08-2012, 10:47 PM
RE: RMA Turn Around Time? - Defiant - 01-08-2012, 10:50 PM
RE: RMA Turn Around Time? - Mystryman - 01-09-2012, 12:00 AM
RE: RMA Turn Around Time? - Peter M Dodge - 01-09-2012, 12:18 AM
RE: RMA Turn Around Time? - B-Ran - 01-09-2012, 11:49 AM
RE: RMA Turn Around Time? - Peter M Dodge - 01-09-2012, 03:24 PM
RE: RMA Turn Around Time? - B-Ran - 01-09-2012, 04:27 PM
RE: RMA Turn Around Time? - Marie Lawson - 01-10-2012, 03:54 AM
RE: RMA Turn Around Time? - B-Ran - 01-14-2012, 01:38 PM
RE: RMA Turn Around Time? - Peter M Dodge - 01-14-2012, 04:04 PM
RE: RMA Turn Around Time? - B-Ran - 01-19-2012, 12:01 AM
RE: RMA Turn Around Time? - Peter M Dodge - 01-19-2012, 12:48 AM
RE: RMA Turn Around Time? - JohnAtCC - 01-19-2012, 11:01 PM
RE: RMA Turn Around Time? - B-Ran - 01-23-2012, 11:23 PM
RE: RMA Turn Around Time? - rumteldat - 04-14-2017, 10:41 AM
RE: RMA Turn Around Time? - Mahloot - 04-18-2017, 12:30 PM
RE: RMA Turn Around Time? - rumteldat - 04-19-2017, 11:41 AM
RE: RMA Turn Around Time? - Mahloot - 04-19-2017 03:05 PM